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The rise of remote work is influencing The Global Call Centre, enabling organizations to access a wider talent pool.
A call centre is a centralized department that handles inbound and outbound communications between a business and its customers. It plays a critical role in customer service, sales, and support, acting as the primary touchpoint for clients.
Call centres are essential for maintaining effective communication between businesses and customers. By delivering timely, efficient, and personalized support, they help businesses build trust, retain clients, and drive growth.
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